If you are not satisfied with your order you can return or exchange it. There are some conditions to our return/exchange policy, so please read them carefully.

  • Items purchased on All Things Ankara can be returned or exchanged within 7 days of receipt. The items must be received within 7 days of the package being delivered to your address. Plan accordingly to allow sufficient time for your order to be returned.
  • Returns/Exchanges will not be allowed for orders shipped from international countries. Please confirm the location of the vendor before you make a purchase.
  • Items must be returned in a saleable condition: unworn, unwashed, undamaged, undefective, in its original condition with all tags and labels. All items returned must not have a smell of smoke, cologne, perfume and/or pets. Be careful when first trying on items to avoid any damage or make-up marks.

  • Original shipping fees will not be refunded. The customer is responsible for return shipping charges.
  • When shipping returned items, it is recommended to add a tracking number and insurance. Sellers are not responsible for lost packages.
  • Once your return is received and inspected, an email will be sent to you notifying your return eligibility. If approved, your refund will be processed and a credit for the value of the items returned will automatically be applied to your original method of payment. Please allow up to 7 business days for the refund to post to your credit card, bank account or original method of payment.
  • Tights, socks, swimsuits, bodysuits, beauty, accessories, sunglasses, jewelry, earrings are not allowed to be returned.

  • Requested changes and alteration to items are non-refundable.
  • Sale items and final sale items cannot be returned.

For returns/exchanges, please email store@allthingsankara.com